Skip to content
English
Wildfire Solution App
  • There are no suggestions because the search field is empty.

Notifications: Use and Mute Alerts

Get alerts they way you prefer all around the clock

In this article, we'll cover:

  • Types of Notifications
  • Basic Notifications Settings
  • How to Mute Notifications

Notification Methods supported:

There are currently five types of supported delivery methods for notifications:

  1. Email
  2. WhatsApp
  3. SMS
  4. Webhook (Connect WFS to your system. We'll send hotspot data to your provided URL, so you’re always in sync)
  5. Browser Push Notifications (Get instant alerts in your browser for new activity by enabling push with or without sound notifications)

For effective Situational Awareness, we recommend using the Incident Overview as your main information source before any notification method.

Notification Settings


You have the option to customize your settings according to your needs. We have a visual guide to assist you on how to turn on/off notifications for your Monitored Areas in this article.

How to Mute Notifications


There are two ways you can mute notifications:

1. Per Classification Type*. For all Clusters that have been classified as:
    1. Classified as "Not a Fire": This is the predefined standard as we want to avoid sending unnecessary alerts about activities that are not fires. Notifications are preconfigured to stop once a cluster has been classified as "not a fire."
    2. Classified as "Fire": In situations where you are already aware of ongoing Fires but want to stop receiving notifications, you can also choose to stop receiving notifications for all clusters classified as "Fire". If you want to learn how to enable this, please refer to this section. 
      Don't worry! Your cluster updates will still be available in the Incident Overview table.
      *To learn more about Classifications, refer to this article.

      Classification Types V3

The concept is to prioritize notifications about newly detected fires. This way, new notifications will only be sent for active Clusters that have not been classified.

2. Per Single Incident (Most important!): You can turn notifications for a specific cluster directly from the Incident Overview or the Cluster Menu as presented below. You can stop notifications for:
  • 24 hours
  • 1 week
  • 1 month

2.1. Turning off notifications for single clusters from the incident overview:

Mute Cluster Notifications from IO

2.2. Turning off notifications for single clusters from the cluster menu:

Screenshot 2024-10-31 at 16.11.21


Consistently managing your notifications helps you make the most of the platform and improves your situational awareness by deactivating notifications for single events.