Notifications Explained

I am receiving notifications from non-fire events, is there a way to stop them?

If you want to stop notifications regarding clusters that have been already recognized or classified, you can stop notifications from the Cluster Detail view or the Incident Overview for up to 24h, 48h, or a week if desired.

Why did I not receive a notification for a cluster I can see in WFS?

Check the settings for your monitored area. Different settings can lead to different outcomes:

• • Enabling geostationary satellite notification allows being notified of all hotspots in an area, which typically leads to an increased amount of received notifications.
  • Excluding known constant heat sources allows for preventing notifications for “constant hotspots”, such as industry, volcano, etc.
  • Setting a high minimum number of hotspots will trigger notifications only if a cluster contains at least the indicated amount of hotspots
    
    

If you see a cluster within your monitored area, which matches all criteria, but for which you didn’t receive a notification, then it was most likely triggered by one of the following satellites:

• Sentinel-2A
• Sentinel-2B
• Landsat-8
• Landsat-9

These satellites deliver low-confidence detections and therefore don’t currently trigger initial notifications. This means that a new cluster, detected only by one of these satellites, won’t trigger any notification. However, if a cluster was already detected by another satellite, a notification will be sent out.

Why did my colleague receive a notification and I did not?

You most likely have different settings for your monitored area. Double-check them and make sure they’re the same! Especially having different GEO satellite notifications and a Minimum Number of Hotspots settings can lead to very different results.